LEGAL
Refund & Cancellation Policy
Last updated: 19 October 2026
This policy covers payments made to Auxide Assess by organisations. Fees that candidates pay to an organisation for an exam are governed by that organisation's own refund policy.
1. Subscriptions
Subscriptions can be cancelled at any time and stay active until the end of the paid billing period. We do not charge for the next period after cancellation.
2. Refund eligibility
You may request a full refund within 7 days of your first payment if no examination has been run with candidates on the account.
Fees for examination sessions already delivered are non-refundable.
3. Service failures
If a verified fault on Auxide Assess's side prevents a scheduled examination from running, we will offer a credit or a proportionate refund for the affected sessions. Issues caused by candidates' devices, browsers or networks are not service failures.
4. How to request
Email invigil.auxide@gmail.com with your organisation name, invoice number and reason. We respond within 5 working days. Approved refunds go back to the original payment method within 7–10 working days.